Policies

Shipping & Processing

Ready-to-ship items typically leave Franklin, NC within 3–5 business days. Custom pieces ship after completion; timelines are confirmed when your order is accepted. You’ll receive tracking when your package is on the way.

Local pickup in the Franklin / Macon County area may be available by arrangement — mention it when you order or contact me.

Returns & Exchanges

Because each piece is handmade, most sales are final. If an item arrives damaged or significantly not as described, contact [email protected] within 7 days of delivery with photos, and we’ll work on a repair, replacement, or refund as appropriate.

Custom orders are non-refundable once I begin making your piece, except for defects attributable to workmanship.

Privacy

I collect only the information needed to respond to inquiries, fulfill orders, and (if you opt in) send occasional product updates. Payment details are processed by Square — I do not store full card numbers.

This site uses Umami, a cookieless analytics tool that records aggregate page views. It does not use advertising cookies or track you across other websites.

Contact form and newsletter submissions are used to reply to you and operate the shop. I do not sell your personal information.

For privacy questions, email [email protected].

This page is a practical starter policy and may be updated as the shop grows. Attorney review recommended before high-volume sales.